home warranty of america president email

 

home warranty coverage cost

According to our notes, we offered to set up an additional service request to find you a new contractor and also offered at one point the option of going out of network for expedited service. You turned down both offers and said you would stick with waiting for the appointment in order to not suffer any further delays. I am concerned to hear that we made you feel as though it was "your fault" that this request was not going quickly. If you could reply to this with a private message elaborating more on how we made you feel that way, we would greatly appreciate it. In any case, our offers are still available if you would like to try out obtaining faster service for your AC. Thank you.

home warranty coverage reviews

She then continues to ask questions and states that she has to update her notes. She also stated that I may have to pay a restocking fee for the dishwasher. I call back around 11:30 about 3 hours later because the way the last conversation ended did not seem right to me and the agent stated that a supervisor would be contacting me soon. I spoke with a new agent who told me again that everything in my file stated that I agreed to this dishwasher. He then states that supervisors call back within 24 hours. Plus he would start an investigation but it would take an additional 48 hours to verify what I am saying and to speak with the agent I spoke with. I asked if he was going to go back and review the conversation and he said probably. I then state that I still want a supervisor to call me and he says ok let me update the file. I asked if it wasn't in there from this morning and he said no, the other agent did not add this to your file. I have not had a working dishwasher in July. I'm so frustrated with this company.

 

Blandit Etiam

Homeowners also benefit from the peace of mind offered by a home warranty. You can feel confident about your home’s systems and appliances, as you won’t need to worry about them if they happen to break down or need replacement. Choice Home Warranty’s service contracts provide complete solutions for homeowners. That means whether your appliance or system requires repair or replacement, it will be taken care of. Choice Home Warranty’s local technicians are experts at diagnosing problems with systems and appliances. If they determine your equipment requires replacement, your new appliance or system will be covered for the same low service call fee as you would with a repair service.